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From Bright Pattern Documentation
< 3.18:Faq
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• 3.15 • 3.16 • 3.17 • 3.18

Contents

    Frequently Asked Questions
  • Introduction
    • About FAQ
  • Agent Desktop
    • After Call Work
    • Agent Desktop Helper Application
    • Not Ready
    • Outbound Calls
    • Queue
    • Rejecting Calls
    • Selecting Services
    • Voicemail
  • Contact Center Administrator
    • Callback
    • Caller ID
    • Email
    • Email SMTP Settings
    • 1 Exporting Recordings
      • 1.1 How do I get internal call recordings that are not associated with a service to be exported?
    • Help Screens
    • Hold Music
    • Outbound Campaigns
    • Recordings
    • Recovering Past Recordings
    • Scenarios
    • Services
    • Skills
    • Supervisors
    • Users
    • Virtual Queue Configuration
  • Reporting
    • Aux Codes
    • Customizing Reports
    • Dispositions
    • Interaction Records
    • Interpreting Reports
    • Metrics
    • Occupancy
    • Removing Users from Reports
    • Report Access
    • Report Execution Error
    • Reporting Database
    • Reviewing Scenario Steps
    • Scheduled Reports
    • Which Report to Use
  • Scenario Builder
    • Request Skill Block
    • Scenario Blocks
    • Variables
  • Video Tutorials
    • Agent Desktop Voicemail Configuration

Exporting Recordings

How do I get internal call recordings that are not associated with a service to be exported?

The calls must be associated with a service to be available for export. Refer to the Contact Center Administrator Guide, section Services & Campaigns and section Results Tab for more information on setting up services and exporting call recordings.
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