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Desktop Integration API .NET Version Tutorial

Introduction

• Purpose
• Audience

Tutorial

• General Information
• Project and Code Setup
• Threading Model
• Agent Login
• Agent State
• Services
• Making a call
• Transfers
• Conference
• Receiving a call
• Call States
• Wrapping Up After-call Work
• Entering Dispositions and Notes
• Directory
• Recent Interactions
• Favorites
• Notifications