Navigation menu
Toggle navigation
Export pages
PDF
HTML
Wiki Markup
English
Log in
From Bright Pattern Documentation
Jump to:
navigation
,
search
•
3.10
•
3.11
•
3.12
•
3.13
•
3.14
•
3.15
•
3.16
•
3.17
•
3.18
Contents
1
Desktop Integration API .NET Version Tutorial
Desktop Integration API .NET Version Tutorial
Introduction
Purpose
Audience
Tutorial
General Information
Project and Code Setup
Threading Model
Agent Login
Agent State
Services
Making a call
Transfers
Conference
Receiving a call
Call States
Wrapping Up After-call Work
Entering Dispositions and Notes
Directory
Recent Interactions
Favorites
Notifications