From Bright Pattern Documentation
Contents
- Introduction
- Tutorial
- General Information
- Project and Code Setup
- Threading Model
- Agent Login
- Agent State
- Services
- Making a call
- Transfers
- Conference
- Receiving a call
- Call States
- 1 Wrapping Up After-call Work
- Entering Dispositions and Notes
- Directory
- Recent Interactions
- Favorites
- Notifications
Desktop Integration API .NET Version Tutorial
Wrapping Up After-call Work
Depending on the service configuration, agent state may be changed to After-call Work after the call is disconnected.
For manual completion of interaction while in After-call Work, use this method for the Item object:
- public void complete();
The following event will be raised when the interaction is completed:
- public event ItemCompletedCallback itemCompletedCallback;
Note that the same event will be raised if the interaction is finished automatically (by timeout).