From Bright Pattern Documentation
• 3.17 • 3.18
Contents
- Introduction
- General Information
- Contact Center Configuration Process
- Initial General Configuration
- Inbound Voice and Chat Service Configuration
- Outbound Campaign Configuration
- Email Service Configuration
- Users and Teams
- Overview
- Users
- Forwarding and Voicemail Operation
- Teams
- Agent Dashboard Metrics
- Roles
- Privileges
- Skill Levels
- Help Screens
- Directory
- Scenario Entries
- Scenarios
- Services and Campaigns
- Services and Campaigns Overview
- Properties Tab
- Assignments Tab
- Lists Tab
- Dispositions Tab
- Activity Tab
- Numbers Tab
- Service Level Tab
- Outbound Tab
- Results Tab
- Archive Tab
- Canned Tab
- Email Tab
- Pre-defined Dispositions
- Outbound - General
- Outbound - Calling Hours
- Outbound - Dial Rules
- Outbound - DNC
- Outbound - Diagnostics
- Forms
- Lists
- Tasks
- Call Center Configuration
- General Settings
- Integration Accounts
- Knowledge Base
- Calendars
- Hours of Operation
- State Calling Hours
- Auxiliary Skills
- Audio Treatments
- Shared Voice Segments
- Voicemail
- Omni-Channel Routing
- Chat Settings
- Email Settings
- Quality Management
- Reporting
- Security
- Appendices
- Countries, Calling Codes, and Time Zones
- System Requirements
- Agent Desktop Helper Application
- 1 Licenses
- Glossary
Contact Center Administrator Guide
Licenses
Bright Pattern Contact Center software incorporates and/or is used with a number of different open source software (OSS) products. Bright Pattern also makes use of some commercial libraries that have their own license agreement. This page lists the licenses for the various OSS products used throughout Bright Pattern Contact Center software.
C++ Libraries
The following open source C++ libraries are incorporated into or used with Bright Pattern:
| OSS Name | Description | Version | OSS Licensor | OSS License Name | Link | OSS Distribution | How OSS Is Incorporated | OSS Modification | Applicable Restrictions/Requirements in OSS License | Dual-licensed License Election | Compliant |
| Apache Portable Runtime Library | - | 1.4.6 | - | Apache License 2.0 | - | distributed | statically linked | unmodified | Include copy of the license, modified files to carry notice, retain all prior notice in source form, | - | yes |
| Apache Portable Runtime Utility Library | - | 1.5.1 | - | Apache License 2.0 | - | distributed | statically linked | unmodified | Include copy of the license, modified files to carry notice, retain all prior notice in source form | - | yes |
| Code Project Style Toolkit | - | N/A | - | BSD 2.0 | - | distributed | statically linked | unmodified | retain copyright notice, conditions and disclaimer in source code, reproduce them in binary form | - | yes |
| fftsg | - | N/A | - | FFT Package License | - | distributed | statically linked | unmodified | refer to package with modifying code | - | yes |
| FireBreath | - | N/A | Richard Bateman | [] (it is dual licensed; we elect to use BSD 2.0) | - | distributed | statically linked | unmodified | retain copyright notice, conditions and disclaimer in source code, reproduce them in binary form | BSD | yes |
| gsmlib | - | 6.12 | - | Technical University of Berlin GSM License | - | distributed | statically linked | unmodified | keep notice, no warranty, ask information about use as a courtesy | - | yes |
| http-parser | - | N/A | - | MIT | - | distributed | statically linked | unmodified | include copyright and permission notice | - | yes |
| JSON Parser | - | N/A | - | "Its own license modified MIT
\locker\main\ThirdParty\json\jsonparser\json_parser.c" |
- | distributed | statically linked | unmodified | include copyright and permission notice, use software for good, not evil | - | yes |
| libexpat XML parsing C library | - | 2.0.1 | - | MIT License | - | distributed | statically linked | unmodified | include copyright and permission notice | - | yes |
| libsndfile | - | 1 | - | LGPL (http://www.mega-nerd.com/libsndfile/#Licensing) | - | distributed | statically linked | unmodified | when linking, provide prominent notice of incorporation, include copy of LGPL | - | yes |
| Logging Framework for C++ | - | N/A | - | Apache License 2.0 | - | distributed | statically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | yes |
| Mongo C++ driver | - | 3 | - | Apache License 2.0 | - | distributed | statically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | yes |
| NetBSD - DnsResolver | - | N/A | - | BSD 2.0 | - | distributed | statically linked | unmodified | retain copyright notice, conditions and disclaimer in source code, reproduce them in binary form | - | yes |
| net-snmp | - | 5.7.1 | - | BSD-Like, BSD | - | distributed | statically linked | unmodified | retain copyright notice, conditions and disclaimer in source code, reproduce them in binary form, neither names of copyright holder not contributors could be used for endorsement or promotions of derivatives without permission | - | yes |
| OpenSSL | - | 1.0.2n | - | Both OpenSSL and SSLeaay licenses | - | not distributed on CentOS | dynamically linked | unmodified | reproduce the copyright notice, the list of conditions and the disclaimer in the documentation. include exact acknowledgement of both openssl and ssleay in the about box | both apply | yes |
| PCRE | - | 8 | - | BSD | - | distributed | statically linked | unmodified | retain copyright notice, conditions and disclaimer in source code, reproduce them in binary form, neither names of copyright holder not contributors could be used for endorsement or promotions of derivatives without permission | - | yes |
| PortAudio | - | 19 | - | - | distributed | statically linked | unmodified | include copyright and permission notice | - | yes | |
| Resiprocate | - | 1.6 | - | - | distributed | statically linked | modified | copyright notice needed | - | yes | |
| speex | - | 1.2 beta 1 | - | revised BSD license (http://www.xiph.org/licenses/bsd/speex/) | - | distributed | statically linked | unmodified | retain copyright notice, conditions and disclaimer in source code, reproduce them in binary form, neither names of copyright holder not contributors could be used for endorsement or promotions of derivatives without permission | - | yes |
| UniMRCP | - | 1.1.0 | - | Apache License 2.0 | - | distributed | statically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | yes |
| UTF8 CPP | - | N/A | - | License for UTF8 CPP | - | distributed | statically linked | unmodified | include copyright and permission notice | - | yes |
| Walking Callstack | - | N/A | - | BSD 2.0 | - | distributed | statically linked | modified | retain copyright notice, conditions and disclaimer in source code, reproduce them in binary form | - | yes |
| zlib | - | 1.2.3.4 | - | http://www.zlib.net/zlib_license.html | - | distributed | statically linked | unmodified | authors have no liability, do not misrepresent the origin, modified versions marked as such, keep notice in source distribution | - | yes |
Java Libraries
The following open source Java libraries are incorporated into or used with Bright Pattern:
| OSS Name | Description | Version | OSS Licensor | OSS License Name | Link | OSS Distribution | How OSS Is Incorporated | OSS Modification | Applicable Restrictions/Requirements in OSS License | Dual-licensed License Election | Compliant |
| apache-ant-1.9.11/lib/ant-javamail.jar | - | 1.9.11 | Apache Software Foundation | APACHE LICENSE, VERSION 2.0 | http://ant.apache.org/ | not distributed | N/A | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | yes |
| ../../ThirdParty/java/jetty/lib/apache-jsp/org.eclipse.jdt.core.compiler.ecj-4.4.2.jar | - | 4.4.2 | - | EPL 1.0 and Apache 2.0 | - | distributed | dynamically linked | unmodified | indemnifies contributors from everything; include copy of the license, modified files to carry notice, retain all prior notice in source form | both EPL and Apache | - |
| ../../ThirdParty/java/jetty/lib/apache-jstl/org.apache.taglibs.taglibs-standard-impl-1.2.5.jar | Apache Standard Taglib Implementation | 1.2.5 | - | Apache 2.0 | - | distributed | dynamically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | - |
| ../../ThirdParty/java/jetty/lib/apache-jstl/org.apache.taglibs.taglibs-standard-spec-1.2.5.jar | Apache Standard Taglib Specification API | 1.2.5 | - | Apache 2.0 | - | distributed | dynamically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | - |
| ../../ThirdParty/java/jetty/lib/servlet-api-3.1.jar | - | 3.1 | - | CDDL + GPLv2 with classpath exception | http://servlet-spec.java.net | distributed | dynamically linked | unmodified | make lib's source code available, lib modifications are subject to the license, include/retain notices, no license alteration in derivatives | both CDDL and GPL with classpath exception apply | - |
| ../../ThirdParty/java/joda/joda-time-2.9.7.jar | Joda-Time | 2.9.7 | - | Apache 2 | http://www.joda.org/joda-time/ | distributed | dynamically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | - |
| ../../ThirdParty/java/jsch/jsch-0.1.53.jar | JSch | 0.1.53 | - | Revised BSD | http://www.jcraft.com/jsch/ | distributed | dynamically linked | unmodified | retain copyright notice, conditions and disclaimer in source code, reproduce them in binary form, neither names of copyright holder not contributors could be used for endorsement or promotions of derivatives without permission | - | - |
| ../../ThirdParty/java/langdetect/jsonic-1.2.11.jar | DESCRIPTION | 1.2.11 | - | Apache 2.0 | http://jsonic.osdn.jp/ | distributed | dynamically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | - |
| ../../ThirdParty/java/liquibase/liquibase-core-2.0.3.jar | Liquibase Core | 2.0.3 | LICENSOR | Apache License, version 2.0 | - | distributed | dynamically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | - |
| ../../ThirdParty/java/liquibase/liquibase-slf4j-0.0.1.jar | liquibase-slf4j | 0.0.1 | - | MIT license | http://maven.apache.org | distributed | dynamically linked | unmodified | include copyright and permission notice | - | - |
| ../../ThirdParty/java/liquibase/modify-column-2.0.0.jar | modifyColumn change from Liquibase 1.9 | 2.0.0 | - | Apache License, Version 2.0 | http://www.liquibase.org | distributed | dynamically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | - |
| ../../ThirdParty/java/log4j/log4j-1.2.16.jar | Apache Log4j | 1.2.16 | - | The Apache Software License, Version 2.0 | http://logging.apache.org/log4j/1.2/ | distributed | dynamically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | - |
| ../../ThirdParty/java/logback/logback-access-1.1.8.jar | Logback Access Module | 1.1.8 | - | EPL v1.0 or LGPL 2.1, EPL 1.0 elected | https://logback.qos.ch/ | distributed | dynamically linked | unmodified | indemnifies contributors from everything | EPL 1.0 | - |
| ../../ThirdParty/java/logback/logback-classic-1.1.8.jar | Logback Classic Module | 1.1.8 | - | EPL v1.0 or LGPL 2.1, EPL 1.0 elected | - | distributed | dynamically linked | unmodified | indemnifies contributors from everything | EPL 1.0 | - |
| ../../ThirdParty/java/logback/logback-core-1.1.8.jar | Logback Core Module | 1.1.8 | - | EPL v1.0 or LGPL 2.1, EPL 1.0 elected | - | distributed | dynamically linked | unmodified | indemnifies contributors from everything | EPL 1.0 | - |
| ../../ThirdParty/java/mariadb/mariadb-java-client-1.7.1.jar | JDBC driver for MariaDB and MySQL | 1.7.1 | - | LGPL-2.1 | https://mariadb.com/kb/en/mariadb/about-mariadb-connector-j/ | distributed | dynamically linked | unmodified | when linking, provide prominent notice of incorporation, include copy of LGPL, accompany with source code | - | - |
| ../../ThirdParty/java/mongo/bson-3.4.1.jar | Mongodb java driver | 3.4.1 | - | Apache 2.0 | http://mongodb.github.io/mongo-java-driver | distributed | dynamically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | - |
| ../../ThirdParty/java/mongo/mongo-java-driver-3.4.1.jar | DESCRIPTION | 3.4.1 | - | Apache 2.0 | - | distributed | dynamically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | - |
| ../../ThirdParty/java/mssql/sqljdbc4.jar | MS SQL jdbc driver | 4 | - | Redistribution License for Microsoft JDBC Driver 4.0 for SQL Server | - | distributed | dynamically linked | unmodified | add significant primary functionality, require distrubutors and users to agree to the terms of this license, display own copyright notices, indemnify Microsoft, not alter copyright notices, not use Microsoft trademarks, not distribute on platforms other than Windows, no use for illegal purposes, not modify source code | - | - |
| ../../ThirdParty/java/mvp4j/mvp4g-1.5.3-RC-1.jar | MVP4G | 1.5.3 | - | The Apache Software License, Version 2.0 | https://github.com/mvp4g/mvp4g | not distributed | dynamically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | - |
| ../../ThirdParty/java/netty/netty-3.2.3.Final.jar | The Netty Project | 3.2.3 | - | Apache License, Version 2.0 | http://www.jboss.org/netty/ | distributed | dynamically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | - |
| ../../ThirdParty/java/opencsv/opencsv-2.3.jar | opencsv | 2.3 | - | Apache 2 | http://opencsv.sf.net | distributed | dynamically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | - |
| ../../ThirdParty/java/poi/poi-3.16.jar | Java API for Microsoft Documents | 3.16 | - | Apache 2.0 | https://poi.apache.org/ | distributed | dynamically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | |
| ../../ThirdParty/java/poi/poi-ooxml-3.16.jar | - | 3.16 | - | Apache 2.0 | - | distributed | dynamically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | |
| ../../ThirdParty/java/poi/poi-ooxml-schemas-3.16.jar | - | 3.16 | - | Apache 2.0 | - | distributed | dynamically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | |
| ../../ThirdParty/java/proxytoys/proxytoys-1.0.jar | ProxyToys Core | 1.0 | LICENSOR | BSD 3-clause license | http://proxytoys.github.io/ | distributed | dynamically linked | unmodified | retain copyright notice, conditions and disclaimer in source code, reproduce them in binary form, neither names of copyright holder not contributors could be used for endorsement or promotions of derivatives without permission | - | - |
| ../../ThirdParty/java/querydsl/querydsl-apt-4.1.4-general-one-jar.jar | Guava: Google Core Libraries for Java | 4.1.4 | - | MIT, APACHE 2.0 | - | distributed | dynamically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form,
include copyright and permission notice |
- | - |
| ../../ThirdParty/java/slf4j/slf4j-api-1.7.5.jar | SLF4J API Module | 1.7.5 | - | MIT license | http://www.slf4j.org | distributed on Windows only | dynamically linked | unmodified | include copyright and permission notice | - | - |
| ../../ThirdParty/java/xlsx-streamer/xlsx-streamer-1.1.0.jar | Streaming Excel reader | 1.1.0 | - | Apache 2.0 | https://github.com/monitorjbl/excel-streaming-reader | distributed on Windows only | dynamically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | - |
| ../../ThirdParty/java/xmlbeans/xmlbeans-2.5.0.jar | - | 2.5.0 | - | Apache 2.0 | https://xmlbeans.apache.org/ | distributed on Windows only | dynamically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | - |
| ../../ThirdParty/java/yajsw-stable-11.03/lib/core/commons/commons-cli-2-SNAPSHOT.jar | Commons CLI | 11.03 | - | Apache 2.0 | http://commons.apache.org/cli/ | distributed on Windows only | dynamically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | - |
| ../../ThirdParty/java/yajsw-stable-11.03/lib/core/commons/commons-collections-3.2.jar | - | 11.03 | - | Apache 2.0 | - | distributed on Windows only | dynamically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | - |
| ../../ThirdParty/java/yajsw-stable-11.03/lib/core/commons/commons-configuration-1.8.jar | Commons Configuration | 11.03 | - | Apache 2.0 | http://commons.apache.org/configuration/ | distributed on Windows only | dynamically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | - |
| ../../ThirdParty/java/yajsw-stable-11.03/lib/core/commons/commons-io-1.3.1.jar | - | 11.03 | - | Apache 2.0 | - | distributed on Windows only | dynamically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | - |
| ../../ThirdParty/java/yajsw-stable-11.03/lib/core/commons/commons-lang-2.4.jar | Commons Lang | 11.03 | - | Apache 2.0 | http://commons.apache.org/lang/ | distributed on Windows only | dynamically linked | unmodified | include copy of the license, modified files to carry notice, retain all prior notice in source form | - | - |
| NAME | DESCRIPTION | VERSION | LICENSOR | LICENSE | LINK | DISTRIBUTION | INCORPORATED | MODIFICATION | RESTRICTIONS | DUAL LICENSE | COMPLIANT |
| NAME | DESCRIPTION | VERSION | LICENSOR | LICENSE | LINK | DISTRIBUTION | INCORPORATED | MODIFICATION | RESTRICTIONS | DUAL LICENSE | COMPLIANT |
| NAME | DESCRIPTION | VERSION | LICENSOR | LICENSE | LINK | DISTRIBUTION | INCORPORATED | MODIFICATION | RESTRICTIONS | DUAL LICENSE | COMPLIANT |
| NAME | DESCRIPTION | VERSION | LICENSOR | LICENSE | LINK | DISTRIBUTION | INCORPORATED | MODIFICATION | RESTRICTIONS | DUAL LICENSE | COMPLIANT |
| NAME | DESCRIPTION | VERSION | LICENSOR | LICENSE | LINK | DISTRIBUTION | INCORPORATED | MODIFICATION | RESTRICTIONS | DUAL LICENSE | COMPLIANT |
| NAME | DESCRIPTION | VERSION | LICENSOR | LICENSE | LINK | DISTRIBUTION | INCORPORATED | MODIFICATION | RESTRICTIONS | DUAL LICENSE | COMPLIANT |
| NAME | DESCRIPTION | VERSION | LICENSOR | LICENSE | LINK | DISTRIBUTION | INCORPORATED | MODIFICATION | RESTRICTIONS | DUAL LICENSE | COMPLIANT |
| NAME | DESCRIPTION | VERSION | LICENSOR | LICENSE | LINK | DISTRIBUTION | INCORPORATED | MODIFICATION | RESTRICTIONS | DUAL LICENSE | COMPLIANT |
| NAME | DESCRIPTION | VERSION | LICENSOR | LICENSE | LINK | DISTRIBUTION | INCORPORATED | MODIFICATION | RESTRICTIONS | DUAL LICENSE | COMPLIANT |