From Bright Pattern Documentation
Contents
- Introduction
- Form Builder Application
- Form Components
- Add Activity System
- Call Number
- CardNumber
- Complete System
- CVV Number
- Disposition Button
- Disposition System
- ExpiryDate List
- ExpiryYear List
- Field
- Hyperlink
- Label
- MediaPlayer URL
- NameOnCard Text
- Notes System
- Picture Static
- Reminder System
- SecureNote Text
- SSN1 Number
- Voice Signature System
Form Builder Reference Guide
Audience
This guide is intended for professionals responsible for design, development and testing of agent desktop applications in your contact center.
Participants are expected to be familiar with general principles of web design and to have a solid understanding of contact center operations and resources that are involved in such operations, including agents and teams, services and skills, schedules, and access points.