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• 3.16 • 3.17 • 3.18

SecureNote Text

The SecureNote Text component provides a text field for taking note of sensitive data (e.g., driver's license numbers, phone numbers, addresses, etc.) during interaction handling.

SecureNote Text component in Configuration mode


The following settings are available for the SecureNote Text component.


Select or define the text style for this element. Choose from the following options:

  • << None >>
  • Text
  • Title
  • Label
  • Hyperlink
  • Note


The name of this field refers to the name of this component.


Type is the kind of data to be entered in this field and how it will be displayed.

You may select one of the following types from the drop-down menu, but for the sake of this component, you should choose Text.

  • Text
  • Number
  • Phone
  • Date/Time
  • US state
  • Email
  • Hyperlink
  • List
  • Encrypted text
  • Key Value List
  • Credit Card Number

Selection of a data type may enforce some restrictions related to the range of values, format, and/or characters used.


  • editable - By default, field editing is enabled. Unselect the editable checkbox if the Initial value specified for this field is supposed to be read-only.
  • required - Select the required checkbox if data for this field must be provided in order for the completed form to be deemed valid.

Initial value, static

Enter the initial (default) value that will appear in this field when the form is presented to the agent. This can be a scenario variable in the $(varname) format. The agent will be able to change this value if the editable checkbox is selected.

CreditCardNumber settings

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