From Bright Pattern Documentation
Wallboard
The Wallboard, accessible from Agent Desktop's Context Information Area, displays statistics and informational widgets about your current performance and/or performance of your team. If you have the privilege to edit wallboards, you can customize them from the Wallboard Builder application. Clicking the Wallboard icon will direct you to the Wallboard Builder application in a new browser tab or window. For more information, please see the Wallboard User Guide.