From Bright Pattern Documentation
(Created new topic from branched topic Documentation:ServicePattern:desktop-integration-api-net-version-tutorial:ProjectandCodeSetup:3.13) |
|||
| Line 3: | Line 3: | ||
# In the Visual Studio project where you wish to use the ServicePattern Desktop Integraiton API (.NET Version), add references to the assembly ''ADAPI.dll'' and ''ADUtils.dll''. | # In the Visual Studio project where you wish to use the ServicePattern Desktop Integraiton API (.NET Version), add references to the assembly ''ADAPI.dll'' and ''ADUtils.dll''. | ||
# Instantiate an ''ADAPI.AgentPlace'' object. | # Instantiate an ''ADAPI.AgentPlace'' object. | ||
| − | # Attach event handlers to events generated in ADAPI. This should be done before agent logs in. For a full list of callback events raised by ADAPI, please consult the [ | + | # Attach event handlers to events generated in ADAPI. This should be done before agent logs in. For a full list of callback events raised by ADAPI, please consult the [https://help.brightpattern.com/client-API/ API specification]. |
| + | |||
| − | |||
</translate> | </translate> | ||
Latest revision as of 22:34, 19 October 2018
Contents
- Introduction
- Tutorial
- General Information
- 1 Project and Code Setup
- Threading Model
- Agent Login
- Agent State
- Services
- Making a call
- Transfers
- Conference
- Receiving a call
- Call States
- Wrapping Up After-call Work
- Entering Dispositions and Notes
- Directory
- Recent Interactions
- Favorites
- Notifications
Desktop Integration API .NET Version Tutorial
Project and Code Setup
- In the Visual Studio project where you wish to use the ServicePattern Desktop Integraiton API (.NET Version), add references to the assembly ADAPI.dll and ADUtils.dll.
- Instantiate an ADAPI.AgentPlace object.
- Attach event handlers to events generated in ADAPI. This should be done before agent logs in. For a full list of callback events raised by ADAPI, please consult the API specification.