From Bright Pattern Documentation
Contents
- Introduction
- Tutorial
- 1 General Information
- Project and Code Setup
- Threading Model
- Agent Login
- Agent State
- Services
- Making a call
- Transfers
- Conference
- Receiving a call
- Call States
- Wrapping Up After-call Work
- Entering Dispositions and Notes
- Directory
- Recent Interactions
- Favorites
- Notifications
Desktop Integration API .NET Version Tutorial
General Information
The Bright Pattern Contact Center Desktop Integration API .NET Version is encapsulated in the class ADAPI.AgentPlace provided from the assembly ADAPI.dll.
The complete specification for the .NET version of this API is available at http://help.brightpattern.com/client-API/index.html .