From Bright Pattern Documentation
Contents
- Introduction
- Form Builder Application
- Form Components
- Label
- Picture
- Hyperlink
- Call Number
- Disposition Button
- MediaPlayer URL
- Disposition System
- Complete System
- Notes System
- Voice Signature System
- Add Activity System
- Reminder System
- Field
Form Builder Reference Guide
Audience
This guide is intended for professionals responsible for design, development and testing of agent desktop applications in your contact center.
Participants are expected to be familiar with general principles of web design and to have a solid understanding of contact center operations and resources that are involved in such operations, including agents and teams, services and skills, schedules, and access points.