From Bright Pattern Documentation
Contents
- Introduction
- Tutorial
- General Information
- Project and Code Setup
- Threading Model
- Agent Login
- Agent State
- Services
- Making a call
- Transfers
- Conference
- Receiving a call
- Call States
- Wrapping Up After-call Work
- Entering Dispositions and Notes
- Directory
- 1 Recent Interactions
- Favorites
- Notifications
Desktop Integration API .NET Version Tutorial
Recent Interactions
The list of recent interactions for the logged user is available in the following property in AgentPlace after agent login:
- public SortedDictionary<string, Recent> recents;
The following code snippet shows how to sort the recent interactions according to the timestamp of the interactions:
- List<Recent> recentList = _AgentPlace.recents.Values.ToList();
- recentList.Sort((x, y) => x.timestamp.CompareTo(y.timestamp));