From Bright Pattern Documentation
Contents
- Introduction
- 1 Purpose
- Integration Steps
- Prerequisites
- Integrated Desktop, Single Sign-On, Click-to-Call and Activity History
- Access to RightNow Data from Scenarios
Oracle Service Cloud Integration Guide
Purpose
The ServicePattern RightNow Integration Guide provides detailed instructions for setting up your ServicePattern contact center solution to function in an integrated manner with your RightNow applications, including RightNow-data-driven interaction routing, integrated agent desktop, screen-pop, activity history, and click-to-call functions.