From Bright Pattern Documentation
Contents
- Introduction
- API Methods
- General Information
- Dial Number
- 1 Select Service
- Single-Step Transfer
- Single-Step Conference
- Terminate Interaction
- Set Notes
- Set Disposition
- Complete Interaction
- Complete Interaction with Disposition and Notes
- Get Call Recording Status
- Start Call Recording
- Stop Call Recording
- Mute Call Recording
- Unmute Call Recording
- Get Screen Recording Status
- Stop Screen Recording
- Pause Screen Recording
- Resume Screen Recording
- Callback
Desktop JavaScript API Specification
Select Service
| Syntax | selectService(name); |
| Description | Selects the service that will be associated with subsequent call attempts (until another service is selected using this method or via Agent Desktop). For more information, see sections How to Make an Internal Call and How to Make an Outbound Call of the ServicePattern Agent Guide. |
| Parameters | name – string containing the name of the selected service; optional; if omitted or empty, subsequent call attempts will not be associated with any service |