Contents
- Introduction
- Scenario Builder Application
- Scenario Blocks
- Accept
- Add to Calling List
- Answer
- Attached Data
- Collect Digits
- Comment
- Connect Call
- Connect Chat
- DB Execute
- 1 EMail
- Exception Handler
- Exit
- Fetch URL
- Find Agent
- Get Next Record
- Get Statistics
- Get User Configuration
- Goto
- If
- Internal Message
- Log
- Menu
- Play Prompt
- Record
- Request Callback
- Request Input
- Request Skill or Service
- RightNow Create Object
- RightNow Screen Pop
- RightNow Search
- RightNow Select Account
- RightNow Update
- Salesforce.com Delete
- Salesforce.com Insert
- Salesforce.com Screenpop
- Salesforce.com Search
- Salesforce.com Select Account
- Salesforce.com Update
- Save Survey Response
- Self-Service Provided
- Search Directory
- Send Message
- ServiceNow Create Object
- ServiceNow Screen Pop
- ServiceNow Search
- ServiceNow Select Account
- ServiceNow Update Object
- Set Agent State
- Set Disposition
- Set Priority
- Set Prompt Language
- Set Variable
- Start Another Scenario
- Stop Prompt
- Voicemail
- Wait
- Web Screen Pop
- Zendesk Create Object
- Zendesk Screen Pop
- Zendesk Search
- Zendesk Select Account
- Zendesk Update Object
- Variables and Expressions
- Voice Segment Types
- Scenario Example
The Email scenario block sends an email, with an attachment if so configured. It can be used together with the Record block to send recorded voice messages.
For SMTP server configuration, see section Email Settings of the Contact Center Administrator Guide.
Conditional Exits
The EMail block may take the Mail not sent conditional exit, in which the message cannot be sent (if, for example, the SMTP server is down).
Settings
Title text
Title text is the name of the instance of the block. Enter a name in the text field and click the Update button at the bottom of the Edit pane. The new name of the block appears in the flowchart.
From / Display name
This is the display name of the email sender. A scenario variable can be specified as the value using the $(varname) format.
From / Address
This is the email address of the email sender. A scenario variable can be specified as the value using the $(varname) format.
To / Address(es)
This specifies the email addresses of the intended recipients. If sending to multiple email addresses, separate email addresses using a comma or a semicolon. Scenario variables can be specified as values using the $(varname) format.
Message / Subject
This is the subject line of the email. Can contain scenario variables in the $(varname) format.
Message / Format
Specify the format for email: HTML (default) or .TXT (plain text).
Message / Body
This is the text to be sent as a message body. It can contain scenario variables in the $(varname) format. Bright Pattern does not impose any limits on the size of the email.
URL of the recording to attach
URL of the recording to attach is the full HTTP URL of the voice recording previously done by a Record scenario block. A scenario variable can be specified as the value using the $(varname) format. Typically, the Record block will store the resulting URL in a scenario variable; this variable will be used by the EMail scenario block.
(Before Bright Pattern Contact Center version 3.7.7, a combination of the Record and Email scenario blocks were used to implement recording and distribution of voicemail messages. Starting from version 3.7.7, a new scenario block, called Voicemail, was introduced to combine the aforementioned functions and support various storage and playback options specific to voicemail.)
