Contents
- Introduction
- Scenario Builder Application
- Scenario Blocks
- Accept
- Add to Calling List
- Answer
- Attached Data
- Collect Digits
- Comment
- Connect Call
- Connect Chat
- DB Execute
- 1 EMail
- Exception Handler
- Exit
- Fetch URL
- Find Agent
- Get Next Record
- Get Statistics
- Get User Configuration
- Goto
- If
- Log
- Menu
- Play Prompt
- Record
- Request Callback
- Request Input
- Request Skill or Service
- RightNow Create Object
- RightNow Screen Pop
- RightNow Search
- RightNow Select Account
- RightNow Update
- Salesforce.com Delete
- Salesforce.com Insert
- Salesforce.com Screenpop
- Salesforce.com Search
- Salesforce.com Update
- Save Survey Response
- Self-Service Provided
- Search Directory
- Send Message
- Set Agent State
- Set Disposition
- Set Priority
- Set Prompt Language
- Set Variable
- Start Another Scenario
- Stop Prompt
- Voicemail
- Wait
- Web Screen Pop
- Zendesk Create Object
- Zendesk Screen Pop
- Zendesk Search
- Zendesk Select Account
- Zendesk Update
- Variables and Expressions
- Voice Segment Types
- Scenario Example
This block sends an email, with an attachment if so configured. It can be used together with the Record block to send recorded voice messages. For SMTP server configuration, see ServicePattern Contact Center Administrator Guide, section Email Settings.
Conditional Exits
- Mail not sent – The message cannot be sent (if, for example, the SMTP server is down).
Settings
Title text - The name of the block instance.
From / Display name - The display name of the email sender. A scenario variable can be specified as the value using the $(varname) format.
From / Address - The email address of the email sender. A scenario variable can be specified as the value using the $(varname) format.
To / Address(es) - The email addresses of the intended recipients. If sending to multiple email addresses, separate email addresses using comma or semicolon. Scenario variables can be specified as values using the $(varname) format.
Message / Subject - The subject line of the email. Can contain scenario variables in the $(varname) format.
Message / Format - Specify the format for email: HTML (default) or Plain text.
Message / Body - The text to be sent as a message body. Can contain scenario variables in the $(varname) format. ServicePattern does not impose any limits on the size of the email.
URL of the recording to attach - The full HTTP URL of the voice recording previously done by a Record block. A scenario variable can be specified as the value using the $(varname) format. Typically, the Record block will store resulting URL in a scenario variable; this variable will be used by the EMail block. (Before version 3.7.7, a combination of the Record and Email scenario blocks were used to implement recording and distribution of voicemail messages. Starting from version 3.7.7 a new scenario block, called Voicemail, was introduced to combine the above functions and support various storage and playback options specific to voicemail.)