From Bright Pattern Documentation
Jump to: navigation, search
• 3.10 • 3.11 • 3.12 • 3.13 • 3.14 • 3.15 • 3.16 • 3.17 • 3.18

Purpose

ServicePattern Scenario Builder Reference Guide describes the building blocks of the ServicePattern scenario language. The function of each scenario block, its parameters, and usage are explained. An example of a typical scenario is provided in the last section of the guide.

For information about scenario management in the context of contact center configuration, such as association of scenarios with interaction access points, see ServicePattern Contact Center Administrator Guide.

Next >