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Send Message

This block is used to send a text message to a chat customer or mobile customer via SMS.


Conditional Exits

  • Send Error – The attempt to send a text message returned an error (for SMS messages only).


Settings

  • Media type – When used in a chat scenario, this block can be used to send either a chat or an SMS message. Select either CHAT or SMS.

  • Message - The text of the message to be sent to the customer. Variables in the $(varname) format can be used in the message text.

  • Send to this number – In case of SMS message, the number to send the text to.

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