From Bright Pattern Documentation
Contents
- Introduction
- Tutorial
- General Information
- Project and Code Setup
- Threading Model
- Agent Login
- Agent State
- Services
- Making a call
- Transfers
- Conference
- Receiving a call
- Call States
- Wrapping Up After-call Work
- Entering Dispositions and Notes
- Directory
- Recent Interactions
- Favorites
- Notifications
Desktop Integration API .NET Version Tutorial
Audience
This guide is intended for the IT personnel responsible for the data infrastructure of the ServicePattern-based contact centers. Readers of this guide are expected to have expertise in web application development as well as solid understanding of contact center operations.