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From Bright Pattern Documentation
Revision as of 22:52, 26 August 2016 by
Sasha
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(Branched TOC For Version: ServicePattern:3.12 from Version: ServicePattern:3.12)
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3.10
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3.18
Contents
1
Desktop Integration API .NET Version Tutorial
Desktop Integration API .NET Version Tutorial
Introduction
Purpose
Audience
Tutorial
General Information
Project and Code Setup
Threading Model
Agent Login
Agent State
Services
Making a call
Transfers
Conference
Receiving a call
Call States
Wrapping Up After-call Work
Entering Dispositions and Notes
Directory
Recent Interactions
Favorites
Notifications