• 3.10 • 3.11 • 3.12 • 3.13 • 3.14 • 3.15 • 3.16 • 3.17 • 3.18

Salesforce.com Integration Guide

Introduction

• Purpose
• Audience
• Integration Scope

Integration Steps

• Prerequisites
• Installing a Managed Package
• Configuring Call Center Parameters
• Enabling Single Sign-On
• Enabling Access to SFDC Data from Scenarios
• Importing Calling Lists and Exporting Campaign Results
• Customizing SFDC Activity Objects
• Configuring SFDC Data Screen Pop for Outbound Preview Campaigns

Frequently Asked Questions

• Searching for a contact using the Salesforce.com Search block
• Locating or Creating Screen Pop URLs for an SFDC Object
• 3.14:sfdc-integration-guide/PreventingtheSalesforce.comscreenpopsfromopeninganothertab
• Enabling the Service Console (or Service Cloud)