• 3.10 • 3.11 • 3.12 • 3.13 • 3.14 • 3.15 • 3.16 • 3.17 • 3.18

Prerequisites

• Zendesk integration requires that you have admin-level access to both Bright Pattern Contact Center and Zendesk systems.

• In addition to access to all regular agent functions, you must have the privilege Use Zendesk. (Refer to the Contact Center Administrator application > Roles > Interaction Handling group of privileges.)

• All users of the integrated Zendesk/Bright Pattern desktop must have accounts in both systems. For Single Sign-On, these users must have the same email address in both systems. (In the Bright Pattern Contact Center, the user’s email address in configured via the Users > Contacts tab of the Contact Center Administrator application.)

• For types of integration described in this document, Bright Pattern Contact Center version 3.9 or later is required.

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