Contents
- Introduction
- Scenario Builder Application
- Scenario Blocks
- Accept
- Add to Calling List
- Answer
- Attached Data
- Collect Digits
- Comment
- Connect Call
- Connect Chat
- DB Execute
- Exception Handler
- Exit
- Fetch URL
- Find Agent
- Get Next Record
- Get Statistics
- Get User Configuration
- Goto
- If
- Internal Message
- Log
- Menu
- Play Prompt
- Record
- Request Callback
- Request Input
- Request Skill or Service
- RightNow Create Object
- RightNow Screen Pop
- RightNow Search
- RightNow Select Account
- RightNow Update
- Salesforce.com Delete
- Salesforce.com Insert
- Salesforce.com Screenpop
- Salesforce.com Search
- Salesforce.com Select Account
- Salesforce.com Update
- Save Survey Response
- Self-Service Provided
- 1 Search Directory
- Send Message
- ServiceNow Create Object
- ServiceNow Screen Pop
- ServiceNow Search
- ServiceNow Select Account
- ServiceNow Update Object
- Set Agent State
- Set Disposition
- Set Priority
- Set Prompt Language
- Set Variable
- Start Another Scenario
- Stop Prompt
- Voicemail
- Wait
- Web Screen Pop
- Zendesk Create Object
- Zendesk Screen Pop
- Zendesk Search
- Zendesk Select Account
- Zendesk Update Object
- Variables and Expressions
- Voice Segment Types
- Scenario Example
Search Directory
The Search Directory scenario block checks the phone numbers of the configured static entries to see if any of them matches the specified number. If a match is found, the block updates the specified variable with the name of the static entry. This block can be used, for example, to substitute the caller ID number of an incoming call with the contact name, when the call is delivered to a user’s Agent Desktop.
Conditional Exits
The Search Directory block may take the Not Found conditional exit if the supplied number does not match any directory entries.
Settings
Number to search
Number to search is the number to look up or the name of the variable that holds the number (e.g., $(item.from)).
Variable to save name to
This parameter represents the name of the variable to update with the name of the matching static entry (e.g., $(item.fullName)).
