From Bright Pattern Documentation
Contents
- Introduction
- API Methods
- General Information
- Dial Number
- Select Service
- Single-Step Transfer
- Single-Step Conference
- Terminate Interaction
- Set Notes
- Set Disposition
- Complete Interaction
- Complete Interaction with Disposition and Notes
- Get Call Recording Status
- Start Call Recording
- Stop Call Recording
- Mute Call Recording
- Unmute Call Recording
- Get Screen Recording Status
- Stop Screen Recording
- Pause Screen Recording
- Resume Screen Recording
- 1 Pause Call and Screen Recording
- Resume Call and Screen Recording
- Callback
Desktop JavaScript API Specification
Pause Call and Screen Recording
| Syntax | parent.frames.postMessage('{"command": "MUTE_CALL_RECORDINGS"}', '*'); |
| Description | Mutes call recording (e.g., when an agent opens a payment screen, a third-party web application loaded into Agent Desktop may issue the Javascript command). Note that it does not require loading API code on the application's page. |
| Syntax | parent.frames.postMessage('{"command": "MUTE_SCREEN_RECORDINGS"}', '*'); |
| Description | Mutes screen recording (e.g., when an agent opens a payment screen, a third-party web application loaded into Agent Desktop may issue the Javascript command). Note that it does not require loading API code on the application's page. |