From Bright Pattern Documentation
Contents
- Introduction
- Agent Desktop
- After Call Work
- Agent Desktop Helper Application
- Not Ready
- Outbound Calls
- Queue
- Rejecting Calls
- Selecting Services
- Voicemail
- Contact Center Administrator
- Callback
- 1 Caller ID
- Email SMTP Settings
- Exporting Recordings
- Help Screens
- Hold Music
- Outbound Campaigns
- Recordings
- Recovering Past Recordings
- Scenarios
- Services
- Skills
- Supervisors
- Users
- Virtual Queue Configuration
- Reporting
- Aux Codes
- Customizing Reports
- Dispositions
- Interaction Records
- Interpreting Reports
- Metrics
- Occupancy
- Removing Users from Reports
- Report Access
- Report Execution Error
- Reporting Database
- Reviewing Scenario Steps
- Scheduled Reports
- Which Report to Use
- Scenario Builder
- Video Tutorials
Frequently Asked Questions
Caller ID
How do I add a caller ID to an outbound campaign or service?
Caller IDs are added to outbound campaigns and services from the Services & Campaigns section of the Contact Center Administrator application, within the Numbers tab. Note that the Numbers tab is accessible from only inbound and outbound services and campaigns; you will not see the Numbers tab if you have selected a mobile/web service.
To add a caller ID, follow these steps:
- Log in as Admin to Contact Center Administrator.
- Navigate to Configuration > Services & Campaigns and select the desired service (must be a voice service).
- Click the Numbers tab to view the screen properties.
- At the top of the Numbers tab screen properties, click the Caller ID tab. This opens up the caller ID screen properties.
- Refer to the caller ID setup instructions given in the Contact Center Administrator Guide, section Numbers Tab, subsection Caller ID tab.