From Bright Pattern Documentation
Contents
- Introduction
- API Methods
- General Information
- Dial Number
- Select Service
- Single-Step Transfer
- Single-Step Conference
- Terminate Interaction
- Set Notes
- Set Disposition
- Complete Interaction
- Complete Interaction with Disposition and Notes
- Get Call Recording Status
- 1 Start Call Recording
- Stop Call Recording
- Mute Call Recording
- Unmute Call Recording
- Get Screen Recording Status
- Stop Screen Recording
- Pause Screen Recording
- Resume Screen Recording
- Pause Call and Screen Recording
- Resume Call and Screen Recording
- Callback
Desktop JavaScript API Specification
Start Call Recording
This function starts voice recording for the current call.
For more information, see the Bright Pattern Contact Center Agent Guide, section How to Record a Call.
Syntax
startCallRecording(callback);
Parameters
callback – Function that will be called upon completion of the method; see Callback
Note that prior to Bright Pattern Contact Center version 3.8, this method was called startCurrentCallRecording(); and backward compatibility is preserved.