Contents
- Introduction
- Scenario Builder Application
- Scenario Blocks
- Accept
- 1 Add to Calling List
- Answer
- Attached Data
- Collect Digits
- Comment
- Connect Call
- Connect Chat
- DB Execute
- Exception Handler
- Exit
- Fetch URL
- Find Agent
- Get Next Record
- Get Statistics
- Get User Configuration
- Goto
- If
- Internal Message
- Log
- Menu
- Play Prompt
- Record
- Request Callback
- Request Input
- Request Skill or Service
- RightNow Create Object
- RightNow Screen Pop
- RightNow Search
- RightNow Select Account
- RightNow Update
- Salesforce.com Delete
- Salesforce.com Insert
- Salesforce.com Screenpop
- Salesforce.com Search
- Salesforce.com Select Account
- Salesforce.com Update
- Save Survey Response
- Self-Service Provided
- Search Directory
- Send Message
- ServiceNow Create Object
- ServiceNow Screen Pop
- ServiceNow Search
- ServiceNow Select Account
- ServiceNow Update Object
- Set Agent State
- Set Disposition
- Set Priority
- Set Prompt Language
- Set Variable
- Start Another Scenario
- Stop Prompt
- Voicemail
- Wait
- Web Screen Pop
- Zendesk Create Object
- Zendesk Screen Pop
- Zendesk Search
- Zendesk Select Account
- Zendesk Update Object
- Variables and Expressions
- Voice Segment Types
- Scenario Example
Add to Calling List
The Add to Calling List scenario block adds a calling record to the specified calling list. This block can be used, for example, to automatically redial abandoned or accidentally disconnected calls, or to organize a follow-up campaign based on messages left by customers calling outside of contact center normal hours of operation.
Conditional Exits
The Add to Calling List block may take the Failed conditional exit, which indicates that the attempt to add a calling record to the specified list has failed.
Settings
Title text
Title text is the name of the instance of the block. Enter a name in the text field and click the Update button at the bottom of the Edit pane. The new name of the block appears in the flowchart.
List name
List name is the name of the list to which the record shall be added. This parameter is mandatory. Note that the name must be added manually since the scenario may be designed before the list itself is created.
Phone number
This is the phone number to be dialed. This parameter is mandatory. The phone number could be the caller ID (ANI) provided for the original call or a number entered by the customer via an IVR application.
Additional data fields
Additional data fields are additional data that should be added to the given calling list record in the key-value format (e.g., customer’s first and last name).
