From Bright Pattern Documentation
Contents
- Introduction
- API Specification
- General Information
- Get campaigns
- Add a record
- Add a number of records
- Update a record
- Query a record
- Delete all records
- Get completed records
- Get updated records
- Get all records
- Add records to DNC
- Replace records in DNC
List Management API Specification
Audience
This guide is intended for the IT personnel responsible for the data infrastructure of the ServicePattern-based contact centers. Readers of this guide are expected to have expertise in web application development as well as solid understanding of contact center operations and resources that are involved in such operations.