• 3.10 • 3.11 • 3.12 • 3.13 • 3.14 • 3.15 • 3.16 • 3.17 • 3.18

Audience

This guide is intended for the IT personnel responsible for the data infrastructure of the ServicePattern-based contact centers. Readers of this guide are expected to have expertise in web application development as well as solid understanding of contact center operations and resources that are involved in such operations.

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