From Bright Pattern Documentation
Contents
- Introduction
- Tutorial
- General Information
- Project and Code Setup
- 1 Threading Model
- Agent Login
- Agent State
- Services
- Making a call
- Transfers
- Conference
- Receiving a call
- Call States
- Wrapping Up After-call Work
- Entering Dispositions and Notes
- Directory
- Recent Interactions
- Favorites
- Notifications
Desktop Integration API .NET Version Tutorial
Threading Model
ADAPI will create its own threads automatically once the AgentPlace object is created. Unless otherwise stated with respect to a particular element, most of the public methods in AgentPlace and other ADAPI objects like Call are asynchronous, and can be invoked safely in any thread. The events in AgentPlace would be raised in the same thread that creates the AgentPlace object.