From Bright Pattern Documentation
Contents
- Introduction
- Tutorial
- General Information
- Project and Code Setup
- Threading Model
- Agent Login
- Agent State
- Services
- Making a call
- Transfers
- Conference
- Receiving a call
- Call States
- Wrapping Up After-call Work
- Entering Dispositions and Notes
- Directory
- Recent Interactions
- 1 Favorites
- Notifications
Desktop Integration API .NET Version Tutorial
Favorites
The following method from AgentPlace is used to add a contact to the favorites list of the logged user:
- public Favorite addToFavorites(string name, string number);
The list of favorites is available in the following property in AgentPlace after agent login:
- public SortedDictionary<string, Favorite> favorites;
The following method from AgentPlace is used to remove a contact from the favorites list:
- public ResultCode removeFromFavorites(string number);