• 3.10 • 3.11 • 3.12 • 3.13 • 3.14 • 3.15 • 3.16 • 3.17 • 3.18

Auxiliary Classes

DesktopControlAPI.BaseEventArgs

Description	Base event arguments class.
Members	reqId – request ID returned by a call that caused the error

DesktopControlAPI.Call

Description

Describes a single phone call.

Members

m_id – call ID; string m_direction – call direction; enum; (DesktopControlAPI.CallDirection.Inbound for incoming calls; DesktopControlAPI.CallDirection.Outbound for outgoing calls) m_ANI – caller ID number for incoming calls or Agent’s phone number for outgoing calls; string m_DNIS – number dialed by the calling party for incoming calls or number dialed by the Agent for outgoing calls; string m_callerName – caller ID text name for incoming calls or Agent’s display name for outgoing calls; string m_serviceName – name of the service associated with this call; string m_agentId – agent’s username; string m_agentPhone – agent’s phone number; string

DesktopControlAPI.CallArgs

Description

Class for call attributes used in all call-related events.

Members

callId – call ID; string requestId – identifier of the request related to this event; string ANI – caller ID number for incoming calls or Agent’s phone number for outgoing calls; string DNIS – number dialed by the calling party for incoming calls or number dialed by the Agent for outgoing calls callerName – caller ID text name for incoming calls or Agent’s display name for outgoing calls serviceName – name of the service associated with this call attachedData – key-value list of the data attached to this call by the scenario that processed it. Scenario should use the Attached Data block for this purpose. requestId - Optional request ID of the method which the event responds to globalInteractionId - global interaction identifier; string

DesktopControlAPI.ErrorEventArgs

Description	Error event arguments class.
Members	reqId – request ID of the method that caused the error callId – call ID; string code - error code description - error description

DesktopControlAPI.ScreenRecordingArgs

Description	Arguments of events related to screen recording.
Members	sessionId – screen recording session ID (starting from version 3.9, all agent activities, including interaction handling, are recorded via a single screen recording session; i.e., this parameter has no purpose other than backward compatibility) requestId - optional request ID of the method which the event responds to

< Previous