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Auxiliary Classes

DesktopControlAPI.BaseEventArgs

Base event arguments class

Members

• reqId – Request ID returned by a call that caused the error

DesktopControlAPI.Call

Describes a single phone call

Members

• m_id – Call ID; string

• m_direction – Call direction; enum; (DesktopControlAPI.CallDirection.Inbound for incoming calls; DesktopControlAPI.CallDirection.Outbound for outgoing calls)

• m_ANI – Caller ID number for incoming calls or agent’s phone number for outgoing calls; string

• m_DNIS – Number dialed by the calling party for incoming calls or number dialed by the agent for outgoing calls; string

• m_callerName – Caller ID text name for incoming calls or agent’s display name for outgoing calls; string

• m_serviceName – Name of the service associated with this call; string

• m_agentId – Agent’s username; string

• m_agentPhone – Agent’s phone number; string

DesktopControlAPI.CallArgs

Class for call attributes used in all call-related events

Members

• callId – Call ID; string

• equestId – Identifier of the request related to this event; string

• ANI – Caller ID number for incoming calls or agent’s phone number for outgoing calls; string

• DNIS – Number dialed by the calling party for incoming calls or number dialed by the agent for outgoing calls

• callerName – Caller ID text name for incoming calls or agent’s display name for outgoing calls

• serviceName – Name of the service associated with this call

• attachedData – Key-value list of the data attached to this call by the scenario that processed it; scenario should use the Attached Data block for this purpose

• requestId - Optional request ID of the method to which the event responds

• globalInteractionId - Global interaction identifier (GIID); string

DesktopControlAPI.ErrorEventArgs

Error event arguments class

Members

• reqId – Request ID of the method that caused the error

• callId – Call ID; string

• code - Error code

• description - Error description

DesktopControlAPI.ScreenRecordingArgs

Arguments of events related to screen recording

Members

• sessionId – Screen recording session ID (starting from Bright Pattern Contact Center version 3.9, all agent activities, including interaction handling, are recorded via a single screen recording session; that is, this parameter has no purpose other than backward compatibility)

• requestId - Optional request ID of the method to which the event responds

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