From Bright Pattern Documentation
Contents
- Introduction
- API Methods
- General Information
- Check Availability
- Expected Parameters
- Request Chat
- Request SMS Chat Session
- Get Active Chat
- Send Events
- Get Chat History
- Get New Chat Events
- Upload File
- Get File
- Get Agent Profile Photo
- API Events
Mobile/Web API Specification
Audience
This guide is intended for the IT personnel and developers of custom applications for the ServicePattern-based contact centers. Readers of this guide are expected to have expertise in web and mobile application development as well as solid understanding of contact center operations and resources that are involved in such operations.