From Bright Pattern Documentation
Contents
- Introduction
- API Methods
- General Information
- Check Availability
- Expected Parameters
- Request Chat
- Request SMS Chat Session
- Get Active Chat
- Send Events
- Get Chat History
- Get New Chat Events
- Upload File
- Get File
- Get Agent Profile Photo
- API Events
Mobile/Web API Specification
Audience
This guide is intended for the IT personnel and developers of custom applications for Bright Pattern Contact Center-based contact centers. Readers of this guide are expected to have expertise in web and mobile application development as well as a solid understanding of contact center operations and resources that are involved in such operations.