From Bright Pattern Documentation
Scenario Block Disconnects Report
This report shows the distribution of abandoned calls over the blocks of a selected scenario. Only the blocks where abandonment of calls occurred in the reporting interval are displayed.
| Metric Name | Description |
| Block Type | Scenario block type. |
| Block Title | Scenario block title. |
| Number of Disconnects | Number of calls abandoned while the given scenario block was being executed. |
| % of All Calls | Percent of calls abandoned while the given scenario block was being executed relative to all calls abandoned within this scenario. |