From Bright Pattern Documentation
< 3.17:Faq
Contents
- Introduction
- Agent Desktop
- After Call Work
- Agent Desktop Helper Application
- Not Ready
- Outbound Calls
- Queue
- Rejecting Calls
- Selecting Services
- Voicemail
- Contact Center Administrator
- Callback
- Caller ID
- Email SMTP Settings
- Exporting Recordings
- Help Screens
- Hold Music
- Outbound Campaigns
- Recordings
- Recovering Past Recordings
- Scenarios
- Services
- Skills
- Supervisors
- Users
- Virtual Queue Configuration
- Reporting
- Aux Codes
- Customizing Reports
- Dispositions
- Interaction Records
- Interpreting Reports
- Metrics
- Occupancy
- Removing Users from Reports
- Report Access
- 1 Report Execution Error
- Reporting Database
- Reviewing Scenario Steps
- Scheduled Reports
- Which Report to Use
- Scenario Builder
- Video Tutorials
Frequently Asked Questions
Report Execution Error
When I run the Call Detail report, I get an error message: “Report execution error: Report "call_detail" exceeded the limit of 200 maximum pages.”
The 200-page limit is a static limit put in place for database performance reasons for on demand reporting. To get around the restriction, you can schedule this report to run by adding a scheduled report in Contact Center Administrator:
- Log in as Admin and navigate to Configuration > Reporting > Scheduled Reports.
- Add a new scheduled report by clicking the “+” button at the bottom of the screen.
- Specify parameters for the report, referencing the Contact Center Administrator Guide, section Scheduled Reports.
You can set up a scheduled report to run the previous day’s call detail and deliver the report to you via email with an attached PDF.
What should I do when I get an error message while running the Agent Performance daily report (custom)?
