Latest revision as of 19:18, 16 December 2019

Bright Pattern Contact Center Documentation

Bright Pattern helps brands create effortless customer experiences. Cloud-first and omnichannel by design, our software makes it easy to create continuous conversations with customers on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our tools for automation, reporting, quality management, and workforce management to help increase agent productivity and engagement.

For Agents

Agent Docs are for contact center agents learning about Agent Desktop.

Agent Docs

For Supervisors

Supervisor Docs are for users assigned to supervise teams of agents.

Supervisor docs

For Admins

Configuration and management of a contact center, as well as APIs.

Admin Docs

Release Notes

See our release notes that describe new features and enhancements added to Bright Pattern Contact Center version 3.18 and earlier.

Partner Docs

Our partners can access service provider documentation for product versions 3.18, 3.17, 3.16, and past releases. Note that authorized access is required.

Questions?

We're happy to help with any questions you might have! Search our documentation, contact Customer Success Management, or connect with us via the Contact Us page.

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 <translate>
-== Bright Pattern Contact Center Documentation ==
+= Bright Pattern Contact Center Documentation =
-Your success is our goal. Bright Pattern documentation covers all aspects of Bright Pattern Contact Center cloud contact center software from version 3.x through version 5.0. Browse our reference materials, tutorials, and API specifications to learn more about Bright Pattern applications, configuration/installation, system requirements, new features, reporting, integrations, APIs, and more.
+Bright Pattern helps brands create effortless customer experiences. Cloud-first and omnichannel by design, our software makes it easy to create continuous conversations with customers on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our tools for automation, reporting, quality management, and workforce management to help increase agent productivity and engagement.
-We provide documentation for product versions 3.16, 5.0, and all previous versions.
+<div class="col-md-4"><div class="thumbnail"><div class="caption">
+===For Agents===
+Agent Docs are for contact center agents learning about Agent Desktop.
+[[3.18:documentation/AgentDocs | Agent Docs | class=btn | class=btn-primary ]]
+</div></div></div>
+<div class="col-md-4"><div class="thumbnail"><div class="caption">
+===For Supervisors===
+Supervisor Docs are for users assigned to supervise teams of agents.
-=== Version 3.16 ===
+[[3.18:documentation/SupervisorDocs | Supervisor docs | class=btn | class=btn-primary]]
-{|border="0" style="border-collapse:collapse" cellpadding="5"
+</div></div></div>
-| '''[[3.16:documentation/SystemAdministratorDocs|ADMIN DOCS]]'''
+<div class="col-md-4"><div class="thumbnail"><div class="caption">
-| '''[[3.16:documentation/AgentDocs|AGENT DOCS]]'''
+===For Admins===
-| '''[[3.16:documentation/SupervisorDocs|SUPERVISOR DOCS]]'''
+Configuration and management of a contact center, as well as APIs.
-| '''[[3.16:documentation/PartnerDocs|PARTNER DOCS]]'''
-|-
-|| [[File:BPCC-Main-316.png|200px|link=3.16:documentation/SystemAdministratorDocs|Contact Center Administrator 3.16]]
-|| [[File:AD-Main-316.png|200px|link=3.16:documentation/AgentDocs|Agent Desktop 3.16]]
-|| [[File:AD-Super-Main-316.png|200px|link=3.16:documentation/SupervisorDocs|Supervisor Agent Desktop 3.16]]
-|| [[File:Sys-Part-Main-316.png|200px|link=3.16:documentation/PartnerDocs|Partners 3.16]]
-|-
-|}
+[[3.18:documentation/SystemAdministratorDocs | Admin Docs | class=btn | class=btn-primary]]
+</div></div></div>
-=== Version 5.0 ===
-{|border="0" style="border-collapse:collapse" cellpadding="5"
-| '''[[5.0:documentation/SystemAdministratorDocs|ADMIN DOCS]]'''
-| '''[[5.0:documentation/AgentDocs|AGENT DOCS]]'''
-| '''[[5.0:documentation/SupervisorDocs|SUPERVISOR DOCS]]'''
-| '''[[5.0:documentation/PartnerDocs|PARTNER DOCS]]'''
-|-
-|| [[File:BPCC-Main-50.png|200px|link=5.0:documentation/SystemAdministratorDocs|Contact Center Administrator 5.0]]
-|| [[File:Agent-Desktop-1A-50.png|200px|link=5.0:documentation/AgentDocs|Agent Desktop 5.0]]
-|| [[File:AD-Super-Main-50.png|200px|link=5.0:documentation/SupervisorDocs|Supervisor Agent Desktop 5.0]]
-|| [[File:Deployment-Main-50.png|200px|link=5.0:documentation/PartnerDocs|Partners 5.0]]
-|-
-|}
-=== Previous Versions ===
-[[Previous_Versions|See documentation for versions 3.8 through 3.15.]]
-=== All Manuals and Guides ===
+== Release Notes ==
-To view all manuals and guides in our documentation, make a selection from the book selection bar at the top of this page.</translate>
+See our [[Releases/About |  release notes]] that describe new features and enhancements added to Bright Pattern Contact Center version 3.18 and earlier.
+==Partner Docs==
+Our partners can access [[3.18:Documentation/PartnerDocs |  service provider documentation]] for product versions [[3.18:Documentation/PartnerDocs | 3.18]], [[3.17:Documentation/PartnerDocs | 3.17]], [[3.16:Documentation/PartnerDocs | 3.16]], and [[PartnerDocsPastReleases | past releases]]. Note that authorized access is required.
+== Questions? ==
+We're happy to help with any questions you might have! Search our documentation, contact [https://www.brightpattern.com/contact-center-support Customer Success Management], or connect with us via the [https://www.brightpattern.com/bright-pattern-company/contacts Contact Us] page.
+</translate>

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