Latest revision as of 19:18, 16 December 2019

Bright Pattern Contact Center Documentation

Bright Pattern helps brands create effortless customer experiences. Cloud-first and omnichannel by design, our software makes it easy to create continuous conversations with customers on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our tools for automation, reporting, quality management, and workforce management to help increase agent productivity and engagement.

For Agents

Agent Docs are for contact center agents learning about Agent Desktop.

Agent Docs

For Supervisors

Supervisor Docs are for users assigned to supervise teams of agents.

Supervisor docs

For Admins

Configuration and management of a contact center, as well as APIs.

Admin Docs

Release Notes

See our release notes that describe new features and enhancements added to Bright Pattern Contact Center version 3.18 and earlier.

Partner Docs

Our partners can access service provider documentation for product versions 3.18, 3.17, 3.16, and past releases. Note that authorized access is required.

Questions?

We're happy to help with any questions you might have! Search our documentation, contact Customer Success Management, or connect with us via the Contact Us page.

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 = Bright Pattern Contact Center Documentation =
-Welcome to Bright Pattern!
 Bright Pattern helps brands create effortless customer experiences. Cloud-first and omnichannel by design, our software makes it easy to create continuous conversations with customers on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our tools for automation, reporting, quality management, and workforce management to help increase agent productivity and engagement.
-Get familiar with Bright Pattern omnichannel cloud contact center software and explore all features of our applications:
+<div class="col-md-4"><div class="thumbnail"><div class="caption">
-* '''Agent Desktop''' for real-time customer interactions
+===For Agents===
-* '''Contact Center Administrator''' for contact center configuration
+Agent Docs are for contact center agents learning about Agent Desktop.
-* '''Service Provider''' for system management
+[[3.18:documentation/AgentDocs | Agent Docs | class=btn | class=btn-primary ]]
+</div></div></div>
+<div class="col-md-4"><div class="thumbnail"><div class="caption">
+===For Supervisors===
+Supervisor Docs are for users assigned to supervise teams of agents.
-== How to Use Our Docs ==
+[[3.18:documentation/SupervisorDocs | Supervisor docs | class=btn | class=btn-primary]]
-Bright Pattern documentation is designed to help you understand applications based on both the product version and your role (i.e., partner, system administrator, supervisor, agent).
+</div></div></div>
+<div class="col-md-4"><div class="thumbnail"><div class="caption">
+===For Admins===
+Configuration and management of a contact center, as well as APIs.
-You can use the Search box to find specific topics, or click the following links to browse docs according to your contact center role. When searching or browsing, it is important to know which software version you are using, as the features included in each version may differ.
+[[3.18:documentation/SystemAdministratorDocs | Admin Docs | class=btn | class=btn-primary]]
+</div></div></div>
-There are two major versions of Bright Pattern Contact Center: '''3''' and '''5'''. The latest version of Bright Pattern Contact Center is version '''5.2.1'''. For users of version 3 software, the latest version is '''3.16.2'''.
-[[Previous_Versions|See all documentation for versions 3.8 through 5.2.]]
-=== Partners ===
-Bright Pattern partners may access special docs related to system installation, configuration, and service management.
-[[5.0:documentation/PartnerDocs|Version 5 Partner Docs]] are available upon login to this documentation platform. Partners can log in using the User button [[File:Helpsite-Login-52.PNG|26px]] at the top of this page.
-[[3.16:documentation/PartnerDocs|Version 3 Partner Docs]] are available on the Partner Portal.
+== Release Notes ==
+See our [[Releases/About |  release notes]] that describe new features and enhancements added to Bright Pattern Contact Center version 3.18 and earlier.
-=== Administrators ===
+==Partner Docs==
-Admins responsible for the configuration and management of their contact center should reference:
+Our partners can access [[3.18:Documentation/PartnerDocs |  service provider documentation]] for product versions [[3.18:Documentation/PartnerDocs | 3.18]], [[3.17:Documentation/PartnerDocs | 3.17]], [[3.16:Documentation/PartnerDocs | 3.16]], and [[PartnerDocsPastReleases | past releases]]. Note that authorized access is required.
-[[3.16:documentation/SystemAdministratorDocs|Version 3 Admin Docs]]
+== Questions? ==
+We're happy to help with any questions you might have! Search our documentation, contact [https://www.brightpattern.com/contact-center-support Customer Success Management], or connect with us via the [https://www.brightpattern.com/bright-pattern-company/contacts Contact Us] page.
-[[5.0:documentation/SystemAdministratorDocs|Version 5 Admin Docs]]
-=== Supervisors ===
-Users who are assigned to supervise teams will find the following resources helpful:
-[[3.16:documentation/SupervisorDocs|Version 3 Supervisor Docs]]
-[[5.0:documentation/SupervisorDocs|Version 5 Supervisor Docs]]
-=== Agents ===
-Contact center agents can discover the tools available on our unified Agent Desktop:
-[[3.16:documentation/AgentDocs|Version 3 Agent Docs]]
-[[5.0:documentation/AgentDocs|Version 5 Agent Docs]]
-== Questions? ==
-We're happy to help with any questions you might have! Search our documentation, contact [https://www.brightpattern.com/contact-center-support|Customer Success Management], or connect with us via the [https://www.brightpattern.com/bright-pattern-company/contacts|Contact Us] page. You can also post comments to documentation articles.
 </translate>

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