From Bright Pattern Documentation
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= Bright Pattern Contact Center Documentation = | = Bright Pattern Contact Center Documentation = | ||
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Bright Pattern helps brands create effortless customer experiences. Cloud-first and omnichannel by design, our software makes it easy to create continuous conversations with customers on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our tools for automation, reporting, quality management, and workforce management to help increase agent productivity and engagement. | Bright Pattern helps brands create effortless customer experiences. Cloud-first and omnichannel by design, our software makes it easy to create continuous conversations with customers on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our tools for automation, reporting, quality management, and workforce management to help increase agent productivity and engagement. | ||
| − | + | <div class="col-md-4"><div class="thumbnail"><div class="caption"> | |
| − | + | ===For Agents=== | |
| − | + | Agent Docs are for contact center agents learning about Agent Desktop. | |
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| + | [[3.18:documentation/AgentDocs | Agent Docs | class=btn | class=btn-primary ]] | ||
| + | </div></div></div> | ||
| + | <div class="col-md-4"><div class="thumbnail"><div class="caption"> | ||
| + | ===For Supervisors=== | ||
| + | Supervisor Docs are for users assigned to supervise teams of agents. | ||
| − | == | + | [[3.18:documentation/SupervisorDocs | Supervisor docs | class=btn | class=btn-primary]] |
| − | + | </div></div></div> | |
| + | <div class="col-md-4"><div class="thumbnail"><div class="caption"> | ||
| + | ===For Admins=== | ||
| + | Configuration and management of a contact center, as well as APIs. | ||
| − | + | [[3.18:documentation/SystemAdministratorDocs | Admin Docs | class=btn | class=btn-primary]] | |
| + | </div></div></div> | ||
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| − | === | + | == Release Notes == |
| − | + | See our [[Releases/About | release notes]] that describe new features and enhancements added to Bright Pattern Contact Center version 3.18 and earlier. | |
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| − | + | ==Partner Docs== | |
| + | Our partners can access [[3.18:Documentation/PartnerDocs | service provider documentation]] for product versions [[3.18:Documentation/PartnerDocs | 3.18]], [[3.17:Documentation/PartnerDocs | 3.17]], [[3.16:Documentation/PartnerDocs | 3.16]], and [[PartnerDocsPastReleases | past releases]]. Note that authorized access is required. | ||
| − | + | == Questions? == | |
| + | We're happy to help with any questions you might have! Search our documentation, contact [https://www.brightpattern.com/contact-center-support Customer Success Management], or connect with us via the [https://www.brightpattern.com/bright-pattern-company/contacts Contact Us] page. | ||
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Latest revision as of 19:18, 16 December 2019
Contents
Bright Pattern Contact Center Documentation
Bright Pattern helps brands create effortless customer experiences. Cloud-first and omnichannel by design, our software makes it easy to create continuous conversations with customers on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our tools for automation, reporting, quality management, and workforce management to help increase agent productivity and engagement.
For Supervisors
Supervisor Docs are for users assigned to supervise teams of agents.
Release Notes
See our release notes that describe new features and enhancements added to Bright Pattern Contact Center version 3.18 and earlier.
Partner Docs
Our partners can access service provider documentation for product versions 3.18, 3.17, 3.16, and past releases. Note that authorized access is required.
Questions?
We're happy to help with any questions you might have! Search our documentation, contact Customer Success Management, or connect with us via the Contact Us page.