Latest revision as of 19:18, 16 December 2019

Bright Pattern Contact Center Documentation

Bright Pattern helps brands create effortless customer experiences. Cloud-first and omnichannel by design, our software makes it easy to create continuous conversations with customers on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our tools for automation, reporting, quality management, and workforce management to help increase agent productivity and engagement.

For Agents

Agent Docs are for contact center agents learning about Agent Desktop.

Agent Docs

For Supervisors

Supervisor Docs are for users assigned to supervise teams of agents.

Supervisor docs

For Admins

Configuration and management of a contact center, as well as APIs.

Admin Docs

Release Notes

See our release notes that describe new features and enhancements added to Bright Pattern Contact Center version 3.18 and earlier.

Partner Docs

Our partners can access service provider documentation for product versions 3.18, 3.17, 3.16, and past releases. Note that authorized access is required.

Questions?

We're happy to help with any questions you might have! Search our documentation, contact Customer Success Management, or connect with us via the Contact Us page.

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 = Bright Pattern Contact Center Documentation =
 Bright Pattern helps brands create effortless customer experiences. Cloud-first and omnichannel by design, our software makes it easy to create continuous conversations with customers on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our tools for automation, reporting, quality management, and workforce management to help increase agent productivity and engagement.
-==Bootstrap 3.3.7 thumbnails showcase==
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-===Agents===
+===For Admins===
-Agent docs
+Configuration and management of a contact center, as well as APIs.
-[[3.17:documentation/AgentDocs | Version 5.2 | class=btn | class=btn-primary]]  [[3.17:documentation/AgentDocs | Version 5.2 | class=btn ]]
+[[3.18:documentation/SystemAdministratorDocs | Admin Docs | class=btn | class=btn-primary]]
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+== Release Notes ==
+See our [[Releases/About |  release notes]] that describe new features and enhancements added to Bright Pattern Contact Center version 3.18 and earlier.
-Get familiar with Bright Pattern omnichannel cloud contact center software and explore all features of our applications:
+==Partner Docs==
-* '''Agent Desktop''' for real-time customer interactions
+Our partners can access [[3.18:Documentation/PartnerDocs |  service provider documentation]] for product versions [[3.18:Documentation/PartnerDocs | 3.18]], [[3.17:Documentation/PartnerDocs | 3.17]], [[3.16:Documentation/PartnerDocs | 3.16]], and [[PartnerDocsPastReleases | past releases]]. Note that authorized access is required.
-* '''Contact Center Administrator''' for contact center configuration
+== Questions? ==
+We're happy to help with any questions you might have! Search our documentation, contact [https://www.brightpattern.com/contact-center-support Customer Success Management], or connect with us via the [https://www.brightpattern.com/bright-pattern-company/contacts Contact Us] page.
-* '''Service Provider''' for system management
-== How to Use Our Docs ==
-Bright Pattern documentation is organized by product version number and role (i.e., partner, system administrator, supervisor, agent).
-You can use the Search box to find specific topics, or click the following links to browse docs according to your contact center role. When searching or browsing, it is important to know which software version you are using, as the features included in each version may differ.
-The two major versions of Bright Pattern Contact Center are '''Release Version 5''' and '''Release Version 3'''. You can jump to the documentation for the latest release versions using the following links.
-=== For Agents ===
-Agent Docs are for contact center agents learning about Agent Desktop.
-* [[3.18:documentation/AgentDocs |  Version 3.18.0]]
-* [[5.2:documentation/AgentDocs |  Version 5.2.8]]
-=== For Supervisors ===
-Supervisor Docs are for users assigned to supervise teams of agents.
-* [[3.18:documentation/SupervisorDocs |  Version 3.18.0]]
-* [[5.2:documentation/SupervisorDocs |  Version 5.2.8]]
-=== For Administrators ===
-Administrator Docs are for admins responsible for the configuration and management of their contact center.
-* [[3.18:documentation/SystemAdministratorDocs |  Version 3.18.0]]
-* [[5.2:documentation/SystemAdministratorDocs|  Version 5.2.8]]
-=== For Partners ===
-Partner Docs are for partners learning about system installation, configuration, and service management.
-* [[3.18:documentation/PartnerDocs |  Version 3.18.0]]
-* [[5.2:documentation/PartnerDocs |  Version 5.2.8]]
-Note that Partner Docs are available with special access. [[5.0:documentation/PartnerDocs|Version 5 Partner Docs]] are available upon login (see the User button [[File:Helpsite-Login-52.PNG|26px]] at the top of this page).
-Version 3 Partner Docs are available on the [https://partner.brightpattern.com/documentation Partners Portal] with permission.
-=== All Versions ===
-[[Previous_Versions|Docs for versions 3.8 through 5.2.x]]
-== Questions? ==
-We're happy to help with any questions you might have! Search our documentation, contact [https://www.brightpattern.com/contact-center-support Customer Success Management], or connect with us via the [https://www.brightpattern.com/bright-pattern-company/contacts Contact Us] page. You can also post comments to documentation articles.
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