From Bright Pattern Documentation
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# In the Visual Studio project where you wish to use the Bright Pattern Contact Center Desktop Integration API (.NET Version), add references to the assembly ''ADAPI.dll'' and ''ADUtils.dll''. | # In the Visual Studio project where you wish to use the Bright Pattern Contact Center Desktop Integration API (.NET Version), add references to the assembly ''ADAPI.dll'' and ''ADUtils.dll''. | ||
# Instantiate an ''ADAPI.AgentPlace'' object. | # Instantiate an ''ADAPI.AgentPlace'' object. | ||
| − | # Attach event handlers to events generated in ADAPI. This should be done before the agent logs in. For a full list of callback events raised by ADAPI, please consult the [ | + | # Attach event handlers to events generated in ADAPI. This should be done before the agent logs in. For a full list of callback events raised by ADAPI, please consult the [https://help.brightpattern.com/client-API/ API specification]. |
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Latest revision as of 22:34, 19 October 2018
Contents
- Introduction
- Tutorial
- General Information
- 1 Project and Code Setup
- Threading Model
- Agent Login
- Agent State
- Services
- Making a call
- Transfers
- Conference
- Receiving a call
- Call States
- Wrapping Up After-call Work
- Entering Dispositions and Notes
- Directory
- Recent Interactions
- Favorites
- Notifications
Desktop Integration API .NET Version Tutorial
Project and Code Setup
- In the Visual Studio project where you wish to use the Bright Pattern Contact Center Desktop Integration API (.NET Version), add references to the assembly ADAPI.dll and ADUtils.dll.
- Instantiate an ADAPI.AgentPlace object.
- Attach event handlers to events generated in ADAPI. This should be done before the agent logs in. For a full list of callback events raised by ADAPI, please consult the API specification.