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Revision as of 22:16, 10 December 2018
Contents
Bright Pattern Contact Center Documentation
Bright Pattern helps brands create effortless customer experiences. Cloud-first and omnichannel by design, our software makes it easy to create continuous conversations with customers on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our tools for automation, reporting, quality management, and workforce management to help increase agent productivity and engagement.
For Supervisors
Supervisor Docs are for users assigned to supervise teams of agents.
For Admins
Administrator Docs are for admins responsible for the configuration and management of their contact center.
Partner Docs
Our partners can access service provider documentation for product versions 3.18 and earlier on the Bright Pattern Partner Portal.
Note that authorized access is required.
Questions?
We're happy to help with any questions you might have! Search our documentation, contact Customer Success Management, or connect with us via the Contact Us page.