From Bright Pattern Documentation
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*[[contact-center-administrator-guide/SystemRequirements | System Requirements]] | *[[contact-center-administrator-guide/SystemRequirements | System Requirements]] | ||
*[[contact-center-administrator-guide/AgentDesktopHelperApplication | Agent Desktop Helper Application]] | *[[contact-center-administrator-guide/AgentDesktopHelperApplication | Agent Desktop Helper Application]] | ||
| + | *[[contact-center-administrator-guide/Licenses | Licenses]] | ||
*[[contact-center-administrator-guide/Glossary | Glossary]] | *[[contact-center-administrator-guide/Glossary | Glossary]] | ||
</translate> | </translate> | ||
Latest revision as of 19:45, 16 August 2018
Contents
Contact Center Administrator Guide
Introduction
General Information
Contact Center Configuration Process
- Initial General Configuration
- Inbound Voice and Chat Service Configuration
- Outbound Campaign Configuration
- Email Service Configuration
Users and Teams
- Overview
- Users
- Forwarding and Voicemail Operation
- Teams
- Agent Dashboard Metrics
- Roles
- Privileges
- Skill Levels
- Help Screens
Directory
Scenario Entries
Scenarios
Services and Campaigns
- Services and Campaigns Overview
- Properties Tab
- Assignments Tab
- Lists Tab
- Dispositions Tab
- Activity Tab
- Numbers Tab
- Service Level Tab
- Outbound Tab
- Results Tab
- Archive Tab
- Canned Tab
- Email Tab
- Pre-defined Dispositions
- Outbound - General
- Outbound - Calling Hours
- Outbound - Dial Rules
- Outbound - DNC
- Outbound - Diagnostics
Forms
Lists
Tasks
Call Center Configuration
- General Settings
- Integration Accounts
- Knowledge Base
- Calendars
- Hours of Operation
- State Calling Hours
- Auxiliary Skills
- Audio Treatments
- Shared Voice Segments
- Voicemail
- Omni-Channel Routing
- Chat Settings
- Email Settings
Quality Management
Reporting
Security
Appendices