From Bright Pattern Documentation
Contents
- Introduction
- 1 Purpose
- Tutorial
- General Information
- Project and Code Setup
- Threading Model
- Agent Login
- Agent State
- Services
- Making a call
- Transfers
- Conference
- Receiving a call
- Call States
- Wrapping Up After-call Work
- Entering Dispositions and Notes
- Directory
- Recent Interactions
- Favorites
- Notifications
Desktop Integration API .NET Version Tutorial
Purpose
The Bright Pattern Contact Center Desktop Integration API .NET Version Tutorial explains how to use the Bright Pattern Contact Center Desktop Integration API to control agent states and handle calls from .NET-based applications.
For general information about the Agent Desktop functions discussed this tutorial, see corresponding sections of the Bright Pattern Contact Center Agent Guide.