From Bright Pattern Documentation
Contents
- Introduction
- Statistical Data
- General Information About Statistical Data
- agent_performance
- team_performance
- service_in_time_counters
- service_performance
- overflow_counters
- disposition_counters
- callback_counters
- requested_skills
- scenario_step_counters
- concurrent_users
- Detailed Records
- General Information About Detailed Records
- agent_activity
- call_detail
- interaction_step_skills
- interaction_quality_monitoring
- interaction_quality_monitoring_grades
- 1 interaction_quality_monitoring
Reporting Database Specification
interaction_quality_monitoring
Each row in this table represents an instance of review of an interaction segment referred to in the interaction_step_id field that was completed in the given aggregation interval.
| Column Name | Data Type | Description |
| id | BINARY (16) | Primary key. |
| interaction_step_id | BINARY (16) | Reference to identifier of the reviewed interaction segment in the call_details table; depending on the type of call (inbound or outbound), it could be either the callee_interaction_step_id or callee_interaction_step_id field. |
| review_time | DATETIME | Start time of the review activity. |
| review_agent_login_id | VARCHAR | Reviewer’s login as defined in configuration. |
| review_agent_first_name | VARCHAR | Reviewer’s first name as defined in configuration. |
| review_agent_last_name | VARCHAR | Reviewer’s last name as defined in configuration. |
| review_notes | TEXT | Reviewer’s notes for the reviewed interaction segment. |