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interaction_quality_monitoring

Each row in this table represents an instance of review of an interaction segment referred to in the interaction_step_id field that was completed in the given aggregation interval.

Column Name	Data Type	Description
id	BINARY (16)	Primary key.
interaction_step_id	BINARY (16)	Reference to identifier of the reviewed interaction segment in the call_details table; depending on the type of call (inbound or outbound), it could be either the callee_interaction_step_id or callee_interaction_step_id field.
review_time	DATETIME	Start time of the review activity.
review_agent_login_id	VARCHAR	Reviewer’s login as defined in configuration.
review_agent_first_name	VARCHAR	Reviewer’s first name as defined in configuration.
review_agent_last_name	VARCHAR	Reviewer’s last name as defined in configuration.
review_notes	TEXT	Reviewer’s notes for the reviewed interaction segment.