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interaction_quality_monitoring_grades

Each row in this table represents a grade in a single category given to an interaction segment during an instance of review referred to in the iqm_id field.


Column Name Data Type Description
id BINARY (16) Primary key.
iqm_id BINARY (16) Reference to identifier of the review instance (field id in the interaction_quality_monitoring table).
grade_name VARCHAR Name of the call grading category.
grade_value INT Grade assigned by the reviewer in the given category.
order_num INT The order in which the given category is supposed to appear in reports relative to the other grading categories (as defined in configuration).