From Bright Pattern Documentation
Contents
- Introduction
- Statistical Data
- General Information About Statistical Data
- agent_performance
- team_performance
- service_in_time_counters
- service_performance
- overflow_counters
- disposition_counters
- callback_counters
- requested_skills
- scenario_step_counters
- concurrent_users
- Detailed Records
- General Information About Detailed Records
- agent_activity
- call_detail
- interaction_step_skills
- interaction_quality_monitoring
- interaction_quality_monitoring_grades
- 1 interaction_quality_monitoring_grades
Reporting Database Specification
interaction_quality_monitoring_grades
Each row in this table represents a grade in a single category given to an interaction segment during an instance of review referred to in the iqm_id field.
| Column Name | Data Type | Description |
| id | BINARY (16) | Primary key. |
| iqm_id | BINARY (16) | Reference to identifier of the review instance (field id in the interaction_quality_monitoring table). |
| grade_name | VARCHAR | Name of the call grading category. |
| grade_value | INT | Grade assigned by the reviewer in the given category. |
| order_num | INT | The order in which the given category is supposed to appear in reports relative to the other grading categories (as defined in configuration). |