From Bright Pattern Documentation
interaction_quality_monitoring_grades
Each row in this table represents a grade in a single category given to an interaction segment during an instance of review referred to in the iqm_id field.
| Column Name | Data Type | Description |
| id | BINARY (16) | Primary key. |
| iqm_id | BINARY (16) | Reference to identifier of the review instance (field id in the interaction_quality_monitoring table). |
| grade_name | VARCHAR | Name of the call grading category. |
| grade_value | INT | Grade assigned by the reviewer in the given category. |
| order_num | INT | The order in which the given category is supposed to appear in reports relative to the other grading categories (as defined in configuration). |