From Bright Pattern Documentation
< 3.13:Reporting-database-specification
Revision as of 22:55, 26 August 2016 by Sasha (talk | contribs) (Created new topic from branched topic Documentation:ServicePattern:reporting-database-specification:interaction_quality_monitoring:3.12)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search
• 3.10 • 3.11 • 3.12 • 3.13 • 3.14 • 3.15 • 3.16 • 3.17 • 3.18

interaction_quality_monitoring

Each row in this table represents an instance of review of an interaction segment referred to in the interaction_step_id field that was completed in the given aggregation interval.


Column Name Data Type Description
id BINARY (16) Primary key.
interaction_step_id BINARY (16) Reference to identifier of the reviewed interaction segment in the call_details table; depending on the type of call (inbound or outbound), it could be either the callee_interaction_step_id or callee_interaction_step_id field.
review_time DATETIME Start time of the review activity.
review_agent_login_id VARCHAR Reviewer’s login as defined in configuration.
review_agent_first_name VARCHAR Reviewer’s first name as defined in configuration.
review_agent_last_name VARCHAR Reviewer’s last name as defined in configuration.
review_notes TEXT Reviewer’s notes for the reviewed interaction segment.


< Previous | Next >