From Bright Pattern Documentation
Contents
- Introduction
- 1 Purpose
- Form Builder Application
- Form Components
- Label
- Picture
- Hyperlink
- Call Number
- Disposition Button
- MediaPlayer URL
- Disposition System
- Complete System
- Notes System
- Voice Signature System
- Add Activity System
- Reminder System
- Field
Form Builder Reference Guide
Purpose
ServicePattern Form Builder Reference Guide describes the building blocks of the ServicePattern web forms and explains how to use them to build custom activity forms for the Agent Desktop application.
For information about activity from management in the context of contact center configuration, such as association of forms with outbound campaigns, see ServicePattern Contact Center Administrator Guide.